FAQs
What is the role of a Freight Broker?
Freight brokers traditionally helped source new carrier arrangements and pricing for their clients just like a mortgage broker or an insurance broker. However, enterprise freight management today demands so much more, and that’s why Freight People is redefining the role of freight broker. We bring innovation, people and smart freight management systems together to build value added solutions and services that transform how companies manage their freight. We do this with a market-leading Transport Management System (link to Cario Connect page on FP) and Freight Management System (link to Cario technology page on FP) that allows levels of customisation to meet challenging enterprise freight requirements like never before. Whether that’s calculating the carbon footprint of your entire freight operations every month, bi-directional integration with leading ERP or any in-house system or advanced analytics and reporting to uncover areas for cost optimisation, Freight People has you covered.
Will it cost me more to use Freight People instead of a carrier?
No. Generally companies are financially better off using a broker. This is through leveraging Freight People’s knowledge of the best carrier for each delivery location, as well as group buying power. Aside from the hard dollar savings, there are a number of soft savings like time efficiency, automation and error reduction.
Why work with Freight People?
We manage your enterprise freight operations while you manage your business. One number to call, one system to use, one consolidated invoice regardless of how many carriers or types of freight you send each month. We are redefining the role of a Freight Broker.
Who do I call if I have a problem with a carrier or lose a shipment?
You always have a single point of contact within Freight People for any problem regardless of the carrier you’re working with. If we can’t solve the problem, we can escalate and chase things on your behalf as well.
Do Freight People have their own trucks?
No, we don’t. We’re not a carrier, we’re a freight broker which means we find the best freight providers and deals for you to meet any of your freight and logistics needs and make it easier for you to manage your freight business.
Will I lose my existing carrier rates and relationships if I work with Freight People?
We work with all the leading carrier’s in Australia and can maintain any existing deals with those carriers through our freight management software. Through our bulk buying power though, we can often find better rates for you and save you money. We then consolidate all those rates through our system so you only have to pay one consolidated invoice with all your freight reconciled.
Can you integrate your freight management software with my ERP software?
We integrate directly with a number of different ERP and accounting systems. You can find more information about our freight management software here.
If one of my carriers is unable to operate for any reason, how quickly can I switch to a new carrier?
Different carrier options can be enabled within minutes. Freight People have a relationship with almost all major freight companies in Australia. Our strength is on knowing which carriers to use for what and understand there is always a need for backups. This has become even more prevalent in today’s world of pandemics and cyber security.
